Privacy Policy
Last updated: 2025-10-01
Welcome to CrossWellCollective. We operate the website at crosswellcollective.sbs and provide services for our customers who enjoy delicious food from our pizzeria. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our site and interact with our services. By using our site, you agree to the collection and use of information in accordance with this policy.
Information we collect
We collect information that you voluntarily provide when you place an order, create an account, subscribe to our newsletter, or contact us. This may include your name, address, phone number, and payment details. We also automatically collect data about your device, browser, and activity on our site through cookies and similar technologies. This helps us understand how our customers use the site and improve our offerings. In addition, we may obtain information from third parties to verify your identity and enhance your experience.
How we use your information
Your data is used to process orders, manage your account, respond to inquiries, and personalize your experience. We may use information to:
- Process payments and deliver meals to the address listed.
- Communicate about orders, promotions, and updates related to CrossWellCollective.
- Improve website performance and analyze user behavior and preferences.
- Ensure security and prevent fraud and misuse of our services.
Legal basis and retention
We process personal data when necessary to fulfill orders and provide services, comply with legal obligations, and protect legitimate interests such as security and service improvement. We retain data for as long as needed to fulfill the purposes described and to comply with laws. Where applicable, we will remove or anonymize information after a reasonable period.
Cookies and tracking
We use cookies and similar technologies to recognize you across pages, remember preferences, and analyze site usage. You can adjust your browser settings to reject cookies, but this may affect site functionality. We may also deploy session and security cookies to protect your information during transactions.
Sharing your information
We may share your data with service providers who assist with payment processing, delivery, and customer support. We require these partners to protect your information and use it only for specified purposes. We may disclose information to comply with laws, protect our rights, or respond to valid requests from authorities. We do not sell your personal data to third parties for marketing purposes.
Your rights and choices
You have rights regarding your personal data, including access, correction, deletion, and restriction of processing where applicable. You can request a copy of the information we hold about you, update inaccurate data, or request the removal of your data where there is no ongoing business need to retain it. To exercise these rights, contact us using the details below.
Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. This includes technical safeguards and internal controls. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Children's privacy
Our services are intended for a general audience and not directed at children. We do not knowingly collect personal data from children under 16. If you believe we have collected such information, please contact us so we can remove it promptly.
International transfers
Your information may be stored and processed in regions outside your country, including areas where data protection laws may differ. We take steps to ensure adequate protection and compliance with applicable data protection laws when transferring data internationally.
Do Not Track
We do not respond to DNT signals in browsers at this time, and we may collect information about your online activities as described in this policy. You can manage cookies and tracking through your browser settings.
Updates to this policy
We may update this Privacy Policy from time to time. When changes are material, we will provide notice on our site and update the “Last updated” date. Your continued use of crosswellcollective.sbs after changes constitutes your acceptance of the new policy.
How to contact us
If you have questions or concerns about this Privacy Policy or our data practices, you can reach us at +44 20 7946 0958 or write to our data controller at the following address: Pizza Street, London, WC2N 5DN, United Kingdom. You may also contact us through the form on crosswellcollective.sbs for data requests or privacy inquiries.
Thank you for choosing CrossWellCollective for your dining experience and for placing your trust in us to protect your information responsibly.